Return & Refund Policy

At Orivenza Women, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In the same condition as received

    • Returned with original packaging, tags, and accessories (if applicable)

Items that show signs of wear, damage caused by the customer, or missing original packaging may not be eligible for return.

Certain items, including clearance or final sale products, may be non-returnable unless they arrive damaged or defective.

RETURN PROCESS

To initiate a return, please contact our customer support team within the 7-day return window.

When contacting us, please provide:

  • Your order number

  • Reason for the return

  • Photos or videos (required for damaged or defective items)

Once your return request is approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

EXCHANGES

  • We accept exchanges within 10 days from the date of delivery.

  • Exchanges are subject to product availability.

  • Customers may exchange for:

    • A different size

    • A different color

    • A product of equal value

If the requested exchange item is unavailable, customers may choose to receive a refund instead.

Shipping fees for exchanges may apply depending on the reason for the exchange.

REFUNDS

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Please allow 5–10 business days for the refund to be processed and reflected in your account.

  • Processing times may vary depending on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing period:

  1. Please check with your bank or payment provider first.

  2. If the issue persists, contact our customer support team for assistance.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery.

  • Clear photos or videos may be required for verification.

In such cases, Orivenza Women will arrange a replacement or refund at no additional cost.

ORDER CANCELLATIONS

  • Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

CONTACT INFORMATION

If you have any questions regarding this Return & Refund Policy, please contact us:

Orivenza Women
📧 Email: contact@orivenza.store
📞 Phone: +1 (330) 792-2925
📍 Address:
30747 Summer Sun Loop
Wesley Chapel, FL 33545
United States