FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer FREE SHIPPING on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.
Processing includes order verification, quality checks, and packaging.

4. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

6. What is your return policy?

We accept returns within 7 days from the date you receive your order. Items must be unused, unworn, and returned in their original packaging.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days from the delivery date, subject to product availability.

8. When will I receive my refund?

Once your return is approved and inspected, refunds are processed within 5–10 business days to your original payment method.

9. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

10. How can I contact customer support?

You can reach us via email at contact@orivenza.store or call +1 (330) 792-2925 during our business hours.